1. About MyWonderfulFlorence
MyWonderfulFlorence is a private tour service based in Florence, Italy, operated by a small team of licensed local guides. By browsing our website or booking a tour with us, you agree to the terms outlined on this page. If you have any questions before booking, please contact us at florencemywonderful@gmail.com or +39 342 786 5087 before completing your purchase.
2. Services Offered
We offer private, guided tours of Florence and Tuscany, including historic center walking tours, museum visits, artisan workshop visits, and countryside day trips such as our Chianti wine experience. Tour content, duration, and itinerary details shown on our website are accurate to the best of our knowledge but may be adjusted on the day due to weather, museum availability, or other circumstances outside our control.
3. Booking and Reservations
Bookings can be made directly through our website by selecting your preferred tour, date, time, and number of participants, or by contacting us directly for custom itineraries. A booking is only confirmed once payment has been processed and you receive a confirmation email from us. Please review all details — including date, time, and language — carefully before completing checkout, as errors should be reported to us as soon as possible.
4. Prices and Payment
All prices listed on our website are in Euro and include applicable taxes unless stated otherwise. Payment is processed securely at checkout through our website.
5. Cancellations, Rescheduling, and Refunds
As a general structure: state how many days before the tour a customer can cancel for a full refund, whether rescheduling is offered instead of a refund, and what happens for late cancellations or no-shows. Please note that under EU consumer law, the right of withdrawal typically does not apply to services booked for a specific date or period (such as guided tours), but your policy should still be stated clearly to avoid disputes.
6. Client Responsibilities
Guests are expected to arrive on time at the agreed meeting point, as tours may need to proceed on schedule to accommodate museum entry times or other bookings. Guests are responsible for their own health, mobility, and any special needs relevant to the tour (for example, walking distance or stairs), and should inform us in advance so we can adapt the itinerary where possible.
7. Liability and Insurance
MyWonderfulFlorence provides guiding services only and is not responsible for the policies, safety, or conduct of third parties such as museums, transportation providers, restaurants, or wineries visited during a tour. We recommend that all travelers hold their own travel insurance covering trip cancellation, medical emergencies, and personal belongings during their trip to Italy.
8. Governing Law and Disputes
These terms are governed by Italian law. Any disputes arising from a booking or the use of our website will first be addressed through direct communication with our team, and if unresolved, will be subject to the jurisdiction of the competent courts in Florence, Italy.
