This Refund Policy applies to all private tours, experiences, and services booked through our website. Please read it carefully before completing your booking, as it forms part of the agreement between you and us.

All sales are final and non-refundable. Once a booking is confirmed and payment has been made, no refunds will be issued for any reason, including but not limited to change of mind, personal scheduling conflicts, illness, travel disruptions, or failure to attend the tour at the confirmed date and time.

This no-refund policy applies regardless of how far in advance the cancellation request is made. We are unable to make exceptions on a case-by-case basis, as our guides, museum tickets, and third-party bookings are reserved and paid for in advance on your behalf once a booking is confirmed.

In the rare event that we are unable to provide the tour as booked due to circumstances within our control — such as guide unavailability with no suitable replacement, or an administrative error on our part — we will offer either a rescheduled date at no additional cost or, at our discretion, store credit toward a future booking.

We are not responsible for cancellations or interruptions caused by circumstances beyond our reasonable control, including but not limited to extreme weather, strikes, museum or site closures, public health measures, or other force majeure events. In such cases, we will make reasonable efforts to reschedule your tour where possible, but no cash refund will be provided.

If you need to change the date or time of your tour, please contact us as early as possible. While refunds are not available, we will do our best to accommodate a rescheduling request, subject to guide and venue availability, though this cannot be guaranteed.

By completing a booking on this website, you acknowledge that you have read, understood, and agreed to this no-refund policy prior to making payment. We recommend reviewing your booking details carefully before confirming, and reaching out to our team with any questions in advance.

For any questions regarding this policy or your specific booking, please contact us directly through the contact details provided on our website before completing your purchase.